40 East Street, Newquay, TR7 1BH

Mon - Fri: 9am - 5:30pm
Sat: 9am - 3pm

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COVID-19 OFFICE/VIEWING/VALUATION POLICIES

COVID-19 OFFICE/VIEWING/VALUATION POLICIES

We will be physically open from 9am on Monday 18th May 2020 and until further notice our business will operate as follows:

 OFFICE.

  1. The office will be open; however, we will only permit a maximum of two people at any one time.
  2. Hand sanitiser is available at the entrance to the office, please sanitise your hands immediately upon entering.
  3. Only enter our office for relevant sales or lettings matters and if possible, phone or email the office instead visiting.
  4. Do not approach the staff and workstations, stay at the front reception area of the office, and always observe social distancing with a minimum safe distance of 2 metres.
  5. Do not enter the office if you are feeling unwell or have any symptoms.
  6. Our photocopying service is suspended until further notice.

 VIEWINGS.

  1. Viewings are offered at the discretion of NPC and their vendors; some vendors will not be permitting viewings at this time.
  2. Buyers/tenants are advised in the first instance (if available) to view video tours/virtual viewings to confirm if suitable.
  3. Vendors will be encouraged to leave all internal doors open and vacate the property during the viewing.
  4. Staff will have suitable PPE for themselves, buyers/tenants must have your own suitable PPE, this will not be provided by NPC.
  5. Social distancing must always be maintained, with a minimum safe distance of 2 metres.
  6. Viewings will be limited to essential people only (those who intend to buy/rent) and a maximum of two people which must be from the same household. Sorry, no children will be permitted on viewings during this time.
  7. Hands must be sanitised on entering and exiting the property, Buyers/tenants must provide their own sanitiser.
  8. Buyers/tenants must not touch anything whilst inside the property.
  9. Staff will ask you to confirm you are well and free of symptoms, please do not be offended if you are asked this on more than one occasion. Buyers/tenants must not attend a viewing if feeling unwell showing symptoms.
  10. Please bear with us whilst we work through the backlog that has built up over lockdown, buyers/tenants are expected to be as flexible as possible on timings and viewings will be limited to 15-minute appointments.
  11. Viewings will only be allowed for genuine and serious buyers, if you are not intending to move within an immediate to 3 month period you are not permitted to view at this time, finances are expected to be in place prior to viewing and if you have to sell a property this will need to be at least on the market before we conduct any viewings.
  12. Tenants will have to complete an application form in advance of being allowed to view so that we can assess suitability.
  13. Please inform us immediately if you become unwell and/or show symptoms within 14 days of the viewing.

 VALUATIONS.

  1. Valuations are offered at the discretion of NPC.
  2. Vendors/landlords will be asked to confirm they are well and not showing any symptoms, please do not be offended if you are asked this on more than one occasion.
  3. On the day of the appointment please do not allow us access if you are unwell or showing symptoms, please notify us if you become unwell and/or show symptoms within 14 days of our visit.
  4. We will sanitise our hands on entering and exiting your property.
  5. We will not touch any surfaces etc during our visit and we would ask you open all internal doors in advance of our visit.
  6. We will continue to offer several virtual valuations options, get in touch to find out more.
  7. Sadly, we will not be able to accept any drinks/refreshments during our visit.
  8. Social distancing must always be maintained with a minimum safe distance of 2 metres.
  9. Please prevent children and pets from breaching social distancing.
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